I showed up without an appointment for an oil change after driving 5 thousand miles in two weeks. The work was completed in about an hour. I am appreciative of SHAIN, my service representative for his professionalism and positive and pleasant work attitude. While waiting I looked at the new cars in the showroom and decided what my next Toyota vehicle will be. (I talked with Mr. Tran about a new car)I felt confident when I left with a new oil filter and fresh supply of oil, and continued my trek throughout the US.
I bought my car at the end of the summer and they have been wonderful when it comes to servicing my vehicle. They even worked with my schedule and serviced my beautiful car on a Sunday. I appreciate their consideration and commitment to their customers.
Chris and Shawn gave me the help I never knew I needed. They are genuine good people that give excellent customer service. Servant based leaders and Jesus like !!! Took care of me the right way.
Always helpful and they always keep you informed of the progress of the service being performed.
Timely friendly service Did not reset vehicle display prior to leaving (scheduled maintenance)Was displayed, not original driving display.
We always have a great experience at Bob Howard Toyota service. I love having the same service advisor each time because she remembers and reviews all that we have had done on our vehicles and uses that knowledge to help us make informed decisions. They also go out of their way to help us find coupons and discounts to apply. As we search for a new vehicle we won’t consider anything but a Toyota just because of how great this service dept is!
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