Bob Howard Toyota Reviews & Testimonials
Looking for testimonials and reviews about Bob Howard Toyota? View recent reviews and learn what our customers are saying about us, in their own words. Have something to share or want to leave a review for us? Click the link below and let your voice be heard. We appreciate your feedback and patronage.
Thank you for the oil change today! Carson was great! He was very detailed and I appreciate all the recommendations he went over with me. Thank you, Carson!
Carson took care of our request and let us know what we could do to correct other issues with our vehicle. Thank you
Great service, fair pricing and awesome communication. Free Uber to and from as well as a free car wash, Overall would recommend getting your car serviced at Bob Howard!
I had an excellent experience with all the individuals I worked with at the dealership.
It was easy to schedule appointment. The service was excellent and quick. They even washed my car.
I went to get my RAV 4 checked out and everyone was super nice and helpful. They explained things well. Totally recommend them for all your Toyota needs.
Very nice service advisor o helpful super fast service he was so nice to explain
George was my Service Advisor and oversaw that what l needed to take care of today was done and got me on my way. I hope is still there when l need to get more service done for my RAV4 XLE.
They help me keep the maintenance up to date and everyone is very nice. The only problem I have is I thought I have a lifetime oil changes
Always use this dealer for service. They always try to get my vehicle out on time.
The service department is always professional and friendly. Trey advised me every step of the way. My vehicle was completed in a timely manner. I am very pleased with the service I have received.
All of the employees are very nice and there to offer an excellent service. Very good folks!
Aaron stayed late to make sure we left that night in a new car. He and Ferdinand worked their magic and found us a car with payments within our budget, all after closing so we appreciated that. Best experience! Thank you!
Excellent service. Brett was friendly, efficient and knowledgeable. Everyone treated me well. It was a good experience.
Very friendly and professional.made me a good deal on my Tacoma. Arron and Tyler were excellent to deal with
Gave a thorough diagnostic during my first visit. Went over results with me and helped formulate a game plan. No pressure tactics.
First time Toyota buyer & BH has made my experience a great one. Preston the service advisor has been great at answering my questions and walking me through all the functions of the Toyota Corrolla Cross. It was stressful at first not knowing much about Toyota. Definitely a stress free experience with BH and Preston.
Trey is the best advisor you can have ! I he will make sure the job is done right. I’ve never experienced service like this anywhere else so he has made a costumer for life. I would recommend bob howard to let this man run the whole department
Hayden was our service rep. He always does an outstanding job. He is polite and informative.
Service was great.. Bret did an amazing job keeping me up to date on the service.
Went to get an oil change and it took three hours for an oil change only ridiculous Was there at 9 and didn’t leave until 12:40!!! This is the 2 car this week to be done and it taking that long on both of them. How many more chapters do you have and is that the book you’re taking the test over? She didn’t have enough.
Oil change, I used the web based $59.95 coupon. Waited too long but they did me right and reduced the charge- they did the right thing, so giving a 4 star. Wanted tires, but 3, 4th is a dollar. 3 is the average cost of tires anywhere else.. so you decide. But they did me good on oil change - reduced the correct amount for the wait time. Thanks!
Overall, I think the service experience could be improved with better communication and clearer direction for customers.
First, there should be signage when you pull into the service area explaining what customers are supposed to do. As it stands now, you pull into the service garage and it’s unclear whether you should remain in your vehicle, get out and go inside, or wait for someone to approach you. On busy days, this can be especially confusing. Even a simple sign explaining the check-in process would make the experience much smoother.
Additionally, I think customer acknowledgment could be improved when ... Read More DealerRater - Aug 24, 2026
Service was incredible. Dillon did a great job getting me in. Make sure to make an appointment
Everybody was phenomenal. Thanks for your time. If we ever have any other issues, we will be back.
I have bought two cars from them. I always use their service center. Everyone that works there is so polite and helpful.
My appointment was at 8:45, Preston greeted me, kept me updated and answered all my questions patiently. It was a great experience. My go to from no on. Thank you Preston.
Great support and communication before and after my service visit today. Best Toyota mechanics and techs in the city.
Our service experience was great. The staff was busy but extremely helpful. I had several folks ask if we needed anything and intentionally checked in on us through the process.
I had my oil changed here, and the service was excellent. The staff was friendly, professional, and completed everything quickly.
I have been going to this dealership since 2008. Have had 2 Toyota vans. Satisfied with any repairs.
Very efficient, they were very communicative and got done with my car quickly despite being busy
The only dealership I’ve had good experiences with. Hayden at the service center was very kind, patient, and helpful.
People working are nice and very kind. I have not wait long for any service I was asking for.
I can count on Bob Howard Toyota for professional advice and service. Their dealership is also efficient, clean, and attractive.
Great service department, very professional, great service with a nice waiting area and a donut & coffee in the morning.
Trey was excellent to work with. He made the service process as easy as you can get.
I had great service from Trey; my car needed several maintenance items and he got me all of the discounts he could, and had me out right on time when promised!
Great experience. Preston does a great job in the Bob Howard Service center. Preston is very efficient and gets his customers in and out in a decent manner of time. He is always pleasant to work with and has a great personality.
From my phone call to Preston to the time my pickup was returned I was well informed of what was going on and what to expect. Preston was very professional and well knowledged and answered all my questions. I overall had a good experience and would highly recommend anyone having there vehicle worked on there.
Great experience and customer service from Preston in the service department for my sons Tacoma.
Adviser Jazzmine was friendly, knowledgeable and did a great job explaining the different service packages and ultimately saved me a lot of money.
I had an amazing experience working with Mr. Casio and Bradford to purchase my brand new Tundra. They made my car buying simple and fun.
These gentlemen are always friendly, helpful and knowledgeable. My appointment usually only takes about an hour.
Everytime we go a fuel service is recommended, we have had 2 done under 50k miles. Everytime I ask them why this keeps getting recommended and everytime o we didn’t look at the service history, what is the point of continuing at one place for consistency if no one is looking at what has been done. Besides that service seems great, you just have to keep track or get charged for stuff already done
Our 25,000 mile checkup was so smooth yesterday. Jazzmine (our service rep) was very courteous and informative and did a great job taking care of our needs. We were in and out of there quickly. Thank you, Jazzmine!
Solid communication, smooth process, and finished the thorough work in the space of a day.
Great service today. Quick in and out for an oil change for a good price.
Took my 2002 Toyota Tundra in for service and couldn’t be happier. The team was professional, communicated clearly about what needed to be done, and got the work finished on time. It’s not always easy finding a shop you trust with an older truck, but they treated it well and the price was fair. Highly recommend if you want honest, quality service.
The service department functions very well. It helps me keep up with the maintenance on my SUV and representatives are extremely friendly and very helpful..
Exceptional service, friendly staff, fair pricing, smooth process, and I absolutely love my new Toyota!
I would just like to complement the service advisors at Bob Howard Toyota in Edmond. I had a battery problem on my 2014 Rav4. When I told the service advisor the symptoms, he was able to fix the problem himself in just a few minutes. They could have easily charged me for diagnostics, but the problem was taken care of at no charge. I appreciate the knowledge shown by the advisor. Thanks for making my day!
They checked my car thoroughly. The service manager explained all that they found. Great service.
Preston made the appointment very easy and was very kind and professional. I will ask for him next time I bring my vehicle in.
Today one of the service gentleman and myself had a situation that seemed to be genuinely due to some slight miscommunication. I was rude at one point and made sure to apologize for my behavior upon arriving at the service department. George and Justin were very reasonable in straightening everything out though and I'm gladly going to continue to be a customer of theirs.
Joey did great job today, professional support, fix what I asked for in timely manner.
Preston was a great help & made all the difference in the process. Answered all my questions thoroughly, very friendly & personable. Car was ready in a timely fashion. Would recommend.
Went in for my oil change. They said the brakes needed replacing. I was not surprised. They had 70,000 miles on them and were feeling very soft. The brakes are much better now. They finished with the truck sooner than they thought they would.
Work was done in a timely manner. Service reps were courteous and respectful. No problems.
They’ve had my car since September. Multiple technicians have signed off that my car was fine and it hasn’t been. I’ve sent it back four different times for them to still not fix it and then when I paid the invoice that was not my responsibility just to in this situation, the service manager and his technician had detached my battery because he wants me to have a talk about how they did me and basically sign a form Releasing them from liability. I’m suing it’s not happening.
Our service rep Preston was great! We didn’t have an appointment and he made sure we were taken care of anyway. Bob Howard Toyota will always be our service provider. We bought our vehicle there and will continue to do business with them.
Nice people but their service can be a little inconsistent. I will still use them.
A great hometown dealership that does not pressure you and is very clean and comfortable
Your service writer Brett took great care of me and kept me informed about everything that was going on with my vehicle.
Very good service… impressive, did not wait for a long time. Friendly and very helpful
Preston was very courteous and helpful. The technicians were quick to finish my car service.
Service department was efficient and communicated well. Maintenance was done in a timely manner and everyone was professional and friendly
Service dept is very efficient. Jazzmine is very polite and professional. My vehicle is in and out in no time during this first round of services
very easy to get scheduled for service ,knowledgeable friendly advisors and great customer service every visit
Always been very pleased with my Toyota dealership! Today was the best ever as my wonderful service advisor found me an excellent coupon for my oil change!
My car was not ready when promised. It was 2 hours late. And I’m not sure what they did, but my radio and touch screen didn’t work when I picked it up. So, I have to go back tomorrow so they can fix what they broke.
Ready to help. Immediate assistance. Happy to explain service. Give you the true time expected for completion.
Mason was professional, prompt, and respectful and coordinated excellent service after I initially brought the vehicle in for an oil change, for which the pricing was very competitive. During the oil change, a leak was found in the passenger front axle seal. I was quoted a price with 1.5 hours of arriving and received a complimentary Uber home. Service was completed by 10am the next morning.
It was quick and easy process. A simple pil change was a quick in and out process, roughly 30 minutes while I relaxed in the show room.
Great service, quick and responsive. Preston did a great job keeping me informed and in the know
Always friendly! Great service! Great price! Expert knowledge! I will continue taking my vehicles to this dealer! Toyotas are excellent choice of vehicle for all needs!
Great service despite being very busy. Brett kept me informed and was very supportive. 2 thumbs up
Great service from the crew. Timely and professional. Albert was very polite and knowledgeable about service and requirements.
Dalton did a great job communicating what service my car was going to have and also what it needed. He kept in communication with me to approve any service needing to be done and the when it was ready. He was very efficient.
I always get great service here
Outstanding service support and explanation. My advisor was thorough, clear and concise. It was my first visit and it’s my first Toyota.
The best service my car ever received. The staff over here are so friendly and they're the best
My service advisor Jazzmine was incredibly thorough, was not pushy at all and when over options of service / repair that should be taken on my vehicle. I was treated like I was at a high end luxury dealership. I liked that she took her time and explained everything needed.
Got in and out for an oil change and tire rotation, took less than 45 minutes. The people that helped me were friendly and helpful.
Haden took very good care of me. My name is Linda not Brandi. Thank you
Went in for tire rotation. I made an appointment 2 weeks in advance. They were swamped. I wonder if no appointment is required. I felt like they were too busy to do a good job. I asked when I dropped off could they check air in spare tire because we are going on trip. The guy said yes. When I got home my husband checked the spare and there was nowhere near enough air. I don't think they checked it.
My appointment for routine maintenance and recall stuff was made so easy by Brett. I was checked in and checked out so quick and easy.
Excelente atención, el asociado que me atendió me hizo sentir que realmente le interesaba mi problema. Fue muy amable y cordial!
The service pro was fantastic!!! And took great care of me I would use her again. Jazzmine Martinez
I requested service for my car. Check in was smooth and repair proceeded as normal. I was pleased with the result.
My experience was great on Thursday the 7th. We’re very courteous and informative about my vehicle. Thank you!
Toyota always provides great service for me. They explained everything in detail. And I appreciate the waiting time which was great. Thank you Toyota.
Appeared to be going out of business….. stale… no evidence that it was thriving….very dull and dated
I was very pleased with the service I received today and very please with my service tech, Ryan
Dalton was an amazing service advisor. He was very kind and knowledgeable, and made the entire experience worthwhile. My first time at Bob Howard Toyota and would highly recommend it.
It took them entirely too long to fix my vehicle. I arrived at 9:36. I was told it would take until 12. I had to pick my son up from school. They gave me so many different times when my car would be ready. Let’s just say I wasn’t able to pick my son up from school and I was one of the first people in that day. I understand I was a walk in but almost leaving around 4:30 is ridiculous. And they had no loaner cars for me to allow myself to run errands. Customer services is not good ... Read More DealerRater - Apr 30, 2026
Excepcional service from George, they took care of my car in less than no time.
Excellent customer service. From car buy to getting any service work done . Highly recommended Thanks
Tech was helpful and corrected the mistake of thinking my vehicle was a 4wheel drive
Reviews & Testimonials | Bob Howard Toyota
