Bob Howard Toyota Reviews & Testimonials
Looking for testimonials and reviews about Bob Howard Toyota? View recent reviews and learn what our customers are saying about us, in their own words. Have something to share or want to leave a review for us? Click the link below and let your voice be heard. We appreciate your feedback and patronage.
Great Service & very helpful service tech. I recommend them! Carson was my service tech & he was great!
Everyone was friendly and helpful. Dalton was quick to respond to all of my questions.
Scheduling the appointment through the Toyota app was very easy. The service department was very courteous and efficient.
Bob Howard repaired our steering and performed necessary maintenance in record time! We had to replace our control arms and bushings and replace a power steering gear assembly. Several other maintenance items were performed at this time including a front end alignment, coolant flush, oil change, serpentine belt replacement, visor replacement and wiper blade replacement.
Took my Highlander in on 10/31 for some recalls and also asked for an oil change and 80k miles service. I was told 5 items needed attention, one being my oil pan drain plug had been stripped and they wanted $840 to replace my oil pan. I declined and will be getting a 2nd opinion. However my friend who knows cars told me this only happens when they use power tools they shouldn’t to loosened and tighten the drain plug. I also realized that I have a new dent above my rear passenger door. My car is garage kept and I haven’... Read More Google - Nov 2, 2026
Trey is the absolute best service Man that you can ask for his service quick and efficient. His communication is the absolute best whenever I need something done. He has a man to go to. He should honestly run the whole department.
Bob Howard Toyota is professional and reliable. They always service my car within a reasonable timeframe and get me on my way.
Great service. Service advisor, Preston was friendly and knowledgeable. Service was done in a timely manner. Will use them again. Would definitely recommend Bob Howard Toyota.
Very prompt service! Everything was done and the reason that I came in for was satisfactory done. Mason is an excellent service advisor!
I brought my vehicle in for routine maintenance and recall work and was initially told the appointment would take approximately two hours. Unfortunately, I ended up waiting over three hours with very little communication about the status of my vehicle.
After waiting well beyond the estimated time, I eventually approached the service desk myself to ask for an update. I was directed to my service advisor, who explained that he was finishing up some warranty-related paperwork. He then mentioned that the paperwork could be completed later and handed me my keys.
While I appreciated being able to leave at that ... Read More DealerRater - Oct 28, 2026
Able to manager visit on line, work performed was good and very fair value! All personnel seemed to care and very friendly.
Great customer care plesent atmosphere new there cars and were very helpful got my car all set up in no time
Did not top off fluids or check tire pressure even with $1500 of services performed. I ran out of windshield wiper fluid shortly after starting my trip. Couldn’t be bothered to clip my wheel well back into place after getting new struts. I am done here. The lack of basic attention to detail is remarkable.
Fast and efficient service.. Preston goes out of his way to please and make his customers experience great!
The staff was well informed and very courteous. They handled the maintenance of my vehicle withing the time that they had estimated.
Had 50,000 miles service done on my 2024 Toyota Grand Highlander Platinum Max. Brett my service advisor as always was friendly helpful and immediately check me in. You kept me informed throughout the service. Had a couple of recommendations that I turned down but there was no push by him or the dealership to have it done. Just the kind of service department I like. Again Brett did a great job.
My service advisor, Carson Osborn, did an incredible job. Very transparent and helpful, made the process easy.
I have bought Toyotas and had them serviced at Bob Howard since 2011. Don Nelson is a skilled negotiator and my “go-to” in the event of misunderstandings. We have had 4Runners, Highlanders and Camrys - all great vehicles.
Jazzmine was awesome! Amazing service department. Very prompt and professional! Will definitely continue to service my car here!
Bob Howard Toyota service department is the best! They are honest, accommadating, explains work recommended, fair pricing and beyond helpful when extended warranty work is needed. I drive 65 miles one way for their service team. If I could give more then 5 starr I would.
Preston was amazing. I’m from out of town and he did everything he could to get me a new tire - right size! Thank you!
Shop supplies are ridiculously high for what I had done. I was charged $200 for 30 minutes of labor. I will start looking for some place else for service.
This is the second time I’ve had my truck in because the headliner is rattling. Today I was informed that Toyota was contacted and would be coming out with a fix. But in the meantime they would put some felt above the headliner which should lessen the noise. All that was accomplished was they made the noise worse.
They were very courteous and were able to get everything done that I requested in one day
We are very pleased with the recent service experience that we had at Bob Howard, Toyota in Edmond Oklahoma. They explained what they were going to do. They followed up and we were quite pleased at the ending price.
Rocky, and his mechanics got everything taken care of in a timely fashion on Saturday.
Rocky was great from start to finish. 5 star Courtesy and great communication. I like the video summarizing the visit
I was pleased with the services provided and the cost. Time to complete was reasonable.
Preston was my Service Advisor and he was prompt in meeting me when I arrived. He was courteous and explained each suggested repair that needed to be done.
Trey was professional, thorough and speedy! I highly recommend to anyone needing a trusted advisor.
Ryan did an outstanding job communicating with me. I was greeted at the door both times I came into the dealership. Exceptional service.
Thank you for the oil change today! Carson was great! He was very detailed and I appreciate all the recommendations he went over with me. Thank you, Carson!
Carson took care of our request and let us know what we could do to correct other issues with our vehicle. Thank you
Great service, fair pricing and awesome communication. Free Uber to and from as well as a free car wash, Overall would recommend getting your car serviced at Bob Howard!
I had an excellent experience with all the individuals I worked with at the dealership.
It was easy to schedule appointment. The service was excellent and quick. They even washed my car.
I went to get my RAV 4 checked out and everyone was super nice and helpful. They explained things well. Totally recommend them for all your Toyota needs.
Very nice service advisor o helpful super fast service he was so nice to explain
George was my Service Advisor and oversaw that what l needed to take care of today was done and got me on my way. I hope is still there when l need to get more service done for my RAV4 XLE.
They help me keep the maintenance up to date and everyone is very nice. The only problem I have is I thought I have a lifetime oil changes
Always use this dealer for service. They always try to get my vehicle out on time.
The service department is always professional and friendly. Trey advised me every step of the way. My vehicle was completed in a timely manner. I am very pleased with the service I have received.
All of the employees are very nice and there to offer an excellent service. Very good folks!
Aaron stayed late to make sure we left that night in a new car. He and Ferdinand worked their magic and found us a car with payments within our budget, all after closing so we appreciated that. Best experience! Thank you!
Excellent service. Brett was friendly, efficient and knowledgeable. Everyone treated me well. It was a good experience.
Very friendly and professional.made me a good deal on my Tacoma. Arron and Tyler were excellent to deal with
Gave a thorough diagnostic during my first visit. Went over results with me and helped formulate a game plan. No pressure tactics.
First time Toyota buyer & BH has made my experience a great one. Preston the service advisor has been great at answering my questions and walking me through all the functions of the Toyota Corrolla Cross. It was stressful at first not knowing much about Toyota. Definitely a stress free experience with BH and Preston.
Trey is the best advisor you can have ! I he will make sure the job is done right. I’ve never experienced service like this anywhere else so he has made a costumer for life. I would recommend bob howard to let this man run the whole department
Called in for a quote on spark plugs for my vehicle and they gave me a $200 price sweep from $250-$460 dependent on if the intake manifold had to come off. I asked if mine had to come off and the advisor said “I don’t know that’s a technician thing”. He never offered to ask a technician, look it up, or try to find out any any way. He just tried to schedule to again without any answer so I could “find out when it’s back there”. It’s honestly embarrassing that a service advisor doesn’t know ... Read More Google - Aug 29, 2026
Hayden was our service rep. He always does an outstanding job. He is polite and informative.
Service was great.. Bret did an amazing job keeping me up to date on the service.
Went to get an oil change and it took three hours for an oil change only ridiculous Was there at 9 and didn’t leave until 12:40!!! This is the 2 car this week to be done and it taking that long on both of them. How many more chapters do you have and is that the book you’re taking the test over? She didn’t have enough.
Oil change, I used the web based $59.95 coupon. Waited too long but they did me right and reduced the charge- they did the right thing, so giving a 4 star. Wanted tires, but 3, 4th is a dollar. 3 is the average cost of tires anywhere else.. so you decide. But they did me good on oil change - reduced the correct amount for the wait time. Thanks!
Overall, I think the service experience could be improved with better communication and clearer direction for customers.
First, there should be signage when you pull into the service area explaining what customers are supposed to do. As it stands now, you pull into the service garage and it’s unclear whether you should remain in your vehicle, get out and go inside, or wait for someone to approach you. On busy days, this can be especially confusing. Even a simple sign explaining the check-in process would make the experience much smoother.
Additionally, I think customer acknowledgment could be improved when ... Read More DealerRater - Aug 24, 2026
Service was incredible. Dillon did a great job getting me in. Make sure to make an appointment
Everybody was phenomenal. Thanks for your time. If we ever have any other issues, we will be back.
I have bought two cars from them. I always use their service center. Everyone that works there is so polite and helpful.
My appointment was at 8:45, Preston greeted me, kept me updated and answered all my questions patiently. It was a great experience. My go to from no on. Thank you Preston.
Great support and communication before and after my service visit today. Best Toyota mechanics and techs in the city.
Our service experience was great. The staff was busy but extremely helpful. I had several folks ask if we needed anything and intentionally checked in on us through the process.
I had my oil changed here, and the service was excellent. The staff was friendly, professional, and completed everything quickly.
I have been going to this dealership since 2008. Have had 2 Toyota vans. Satisfied with any repairs.
Very efficient, they were very communicative and got done with my car quickly despite being busy
People working are nice and very kind. I have not wait long for any service I was asking for.
I can count on Bob Howard Toyota for professional advice and service. Their dealership is also efficient, clean, and attractive.
Great service department, very professional, great service with a nice waiting area and a donut & coffee in the morning.
Trey was excellent to work with. He made the service process as easy as you can get.
I had great service from Trey; my car needed several maintenance items and he got me all of the discounts he could, and had me out right on time when promised!
Great experience. Preston does a great job in the Bob Howard Service center. Preston is very efficient and gets his customers in and out in a decent manner of time. He is always pleasant to work with and has a great personality.
From my phone call to Preston to the time my pickup was returned I was well informed of what was going on and what to expect. Preston was very professional and well knowledged and answered all my questions. I overall had a good experience and would highly recommend anyone having there vehicle worked on there.
Great experience and customer service from Preston in the service department for my sons Tacoma.
Adviser Jazzmine was friendly, knowledgeable and did a great job explaining the different service packages and ultimately saved me a lot of money.
Three times of pretty bad experiences on oil change and repair services. Both times the oil pans got damaged after oil changed and end up we have to pay half price for replacements for our Toyota Camry and Toyota 4 runner. They blamed our cars were old. Plus after 4 runner’s repairing, they forgot place back the splash guard back that we found out right before a long road trip, and trip was delayed 2-3 hours since we have to drive back to dealership and wait for the part to be placed back.
I had an amazing experience working with Mr. Casio and Bradford to purchase my brand new Tundra. They made my car buying simple and fun.
These gentlemen are always friendly, helpful and knowledgeable. My appointment usually only takes about an hour.
Everytime we go a fuel service is recommended, we have had 2 done under 50k miles. Everytime I ask them why this keeps getting recommended and everytime o we didn’t look at the service history, what is the point of continuing at one place for consistency if no one is looking at what has been done. Besides that service seems great, you just have to keep track or get charged for stuff already done
Our 25,000 mile checkup was so smooth yesterday. Jazzmine (our service rep) was very courteous and informative and did a great job taking care of our needs. We were in and out of there quickly. Thank you, Jazzmine!
Solid communication, smooth process, and finished the thorough work in the space of a day.
Great service today. Quick in and out for an oil change for a good price.
Took my 2002 Toyota Tundra in for service and couldn’t be happier. The team was professional, communicated clearly about what needed to be done, and got the work finished on time. It’s not always easy finding a shop you trust with an older truck, but they treated it well and the price was fair. Highly recommend if you want honest, quality service.
The service department functions very well. It helps me keep up with the maintenance on my SUV and representatives are extremely friendly and very helpful..
Exceptional service, friendly staff, fair pricing, smooth process, and I absolutely love my new Toyota!
I would just like to complement the service advisors at Bob Howard Toyota in Edmond. I had a battery problem on my 2014 Rav4. When I told the service advisor the symptoms, he was able to fix the problem himself in just a few minutes. They could have easily charged me for diagnostics, but the problem was taken care of at no charge. I appreciate the knowledge shown by the advisor. Thanks for making my day!
They checked my car thoroughly. The service manager explained all that they found. Great service.
Preston made the appointment very easy and was very kind and professional. I will ask for him next time I bring my vehicle in.
Today one of the service gentleman and myself had a situation that seemed to be genuinely due to some slight miscommunication. I was rude at one point and made sure to apologize for my behavior upon arriving at the service department. George and Justin were very reasonable in straightening everything out though and I'm gladly going to continue to be a customer of theirs.
Joey did great job today, professional support, fix what I asked for in timely manner.
Preston was a great help & made all the difference in the process. Answered all my questions thoroughly, very friendly & personable. Car was ready in a timely fashion. Would recommend.
Went in for my oil change. They said the brakes needed replacing. I was not surprised. They had 70,000 miles on them and were feeling very soft. The brakes are much better now. They finished with the truck sooner than they thought they would.
Work was done in a timely manner. Service reps were courteous and respectful. No problems.
They’ve had my car since September. Multiple technicians have signed off that my car was fine and it hasn’t been. I’ve sent it back four different times for them to still not fix it and then when I paid the invoice that was not my responsibility just to in this situation, the service manager and his technician had detached my battery because he wants me to have a talk about how they did me and basically sign a form Releasing them from liability. I’m suing it’s not happening.
Our service rep Preston was great! We didn’t have an appointment and he made sure we were taken care of anyway. Bob Howard Toyota will always be our service provider. We bought our vehicle there and will continue to do business with them.
Nice people but their service can be a little inconsistent. I will still use them.
I scheduled an oil change based on the price quoted online, but was charged about $30 more when I checked out without any explanation or prior approval. More concerning, my vehicle developed a noticeable wobble at highway speeds after the service. If an issue was found during the inspection, it was never communicated to me. I’ve had better experiences here in the past, but since the change in ownership, the communication and customer service seem to have declined. I understand that prices and vehicle issues can vary, but customers deserve transparency about both.
A great hometown dealership that does not pressure you and is very clean and comfortable
Your service writer Brett took great care of me and kept me informed about everything that was going on with my vehicle.
Reviews & Testimonials | Bob Howard Toyota
